State Farm® Insurance Agent Paul Martin

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Lynn Crafford

July 15, 2024

5 out of 5

"So glad we got connected with the Paul Martin Agency. They are top-notch! Paul provided us sound advice and wrote a policy suited to our specific needs. Their customer service was awesome, always friendly and courteous, and responded promptly to questions. Everyone in the office is experienced and familiar with the details of their products and could competently guide us through any necessary processes for paperwork, claims, renewal, etc. Five stars for sure!"

Angie Cabell

July 11, 2024

5 out of 5

"A fantastic agency! Knowledgeable, prompt, courteous and I love the patient reminders. Paul and his team have covered everything from new drivers and renters insurance to motorcycles and travel trailers along with homeowners and my grandmothers jewelry and kept our family worry free for years. Sarah remembers everything and I’m so appreciative of her many kindnesses over the years. Highly recommend without hesitation!"

RVA _DAR

July 10, 2024

4 out of 5

"Quick and easy"

Pepo Gusti

July 2, 2024

5 out of 5

"Everyone in the office is always very helpful and very polite. They go out of there way to help in anyway they can. When my car got hit they explained everything and made sure the other insurance company took care of me. Very personable."

Nikki A

June 18, 2024

5 out of 5

"I’ve personally came in contact with Sarah and Vassi at this office. Both women have been wonderful to work with. They are so helpful, empathetic and have excellent customer service skills. More recently, Vassi went OVER AND BEYOND for me and my family. She stated she was just doing her job. But so many people don’t take their job as serious to help others out. I am eternally grateful. I highly recommend this office. Again, thank you from the bottom of my heart."

Towanda Morrison

June 17, 2024

5 out of 5

"If you’re looking for a great insurance agent that is understanding and knowledgeable..Paul Martin and his crew at State Farm are hands down the best!! Last year was such a hard year for my family. I lost my best friend and son’s father. Paul, Sarah, and Vassi made the claim process seamless for my family. I am completely grateful for their empathy and patience as I navigated the claim process. I feel like I am among friends when I conduct business with Paul, Vassi, and Sarah. I am always offered awesome coverages at very reasonable pricing. In fact, I have changed insurance policies from USAA to State Farm because this office is absolutely great! Thank you Paul, Vassi, and Sarah for helping me and my in our time of need! 😊"

Ron Hickman

June 13, 2024

5 out of 5

"We have had Paul Martin provide insurance for our home as well as all vehicles, for many years. We couldn't be happier with the service, the commitment they show to us and the unique way they make you feel that you're their only client! Our adult children are also now clients and love the service. We could not recommend the Paul Martin Agency more!"

rooterman13

June 5, 2024

5 out of 5

"Could not ask for better service. Has always been there in a timely manner when I needed them."

Brandon Brooks

May 31, 2024

5 out of 5

"The Team at Paul Martin always go above and beyond to take care of our entire family. They are easy to work with and always helpful. We love calling and hearing Sarah on the other end of the phone eager to help us out. Thank you for being a great business to rely on."

Sylvia Baxter

May 20, 2024

5 out of 5

"I have been with them for 24 years. They are always friendly and helpful. Always feel welcome when you have to come in to the office. I have never had any issues with them."

Charles Brown

May 20, 2024

5 out of 5

"Lovely people. girlfriend has had a policy with you guys since 2002 with no incidents at all. Now I have a policy and they explained everything to me perfectly. I recommend 100 percent"

Andrew Larsen

May 1, 2024

5 out of 5

"This has been a great team to work with! They always answer my questions and help out whenever needed. I would highly recommend State Farm!"

Kenneth Hansen

April 18, 2024

5 out of 5

"5 out of 5. The entire team is very helpful! We have NEVER been disappointed with their customer service or the way they handle our interests. They really care about both our home needs, and business needs, by leading us in the right directions. Highly recommend!"

Stephen Richerson

April 11, 2024

5 out of 5

"Paul Martin and his State Farm Agency have always provided me with excellent customer service. I have had auto and homeowners insurance with them since 2001 and have always received the highest quality, attention-to-detail, personalized service."

Melissa Hutchison

April 8, 2024

5 out of 5

"THE MOST AMAZING PEOPLE ! I HAVE USED PAUL MARTIN AND STATE FARM FOR OVER 20 YEARS AND THEY ARE TRULY LIKE FAMILY. EXTREMELY HELPFUL AND ARE ALWAYS THERE WHEN I NEED THEM. VASSI IS THE ABSOLUTE BEST ! I HIGHLY RECOMMEND."

Herman Figueroa

March 13, 2024

5 out of 5

"I had an issue receiving my insurance bill and Vassi quickly took care of it. Her professionalism and eagerness to help made it a pleasure working with her. Thanks Vassi!!!"

Tina Perry

March 11, 2024

5 out of 5

"Great people to do business with."

Margaret Chennault

March 11, 2024

5 out of 5

"I’ve been with State Farm for over 30 years, and I can confidently say they have consistently provided exceptional service. Paul, Vassi, and Sarah’s customer support is prompt and knowledgeable, always addressing my inquiries with clarity and professionalism. Moreover, their coverage options are comprehensive and tailored to meet my specific needs, providing me with peace of mind knowing that I'm adequately protected. Over the years, I've experienced firsthand their reliability during claims processes, where they've efficiently handled my claims with transparency and fairness. Overall, my longstanding relationship with this insurance company speaks volumes about their reliability, trustworthiness, and dedication to customer satisfaction. I highly recommend them to anyone seeking reliable insurance coverage."

Jovita Kelly

March 8, 2024

5 out of 5

"Vassi is outstanding. Always patient and quick follow through. I love this office."

Deborah Chapman

February 28, 2024

5 out of 5

"Paul martins State Farm office are the best ever! Very helpful all the time . They help me with all insurance matters!"

Jason Ivey

February 16, 2024

5 out of 5

"Been with Paul 20 years and couldn't ask for a better bunch folks through the years."

Michael K

January 22, 2024

5 out of 5

"If you are looking for a State Farm agent in the greater Richmond area, I would definitely recommend giving Paul’s office a call. His team is amazing, they are quick to respond and you always get someone to answer the phone."

Audrey Severson

January 5, 2024

5 out of 5

"I have been so incredibly pleased with the friendly service I continually receive from Paul Martin and his team! They are never too busy to answer any questions I might have. I have been with his team for years and they feel like family… They take the time needed to build trust with their clients. I would definitely recommend Paul Martin and his team!"

Michael Larro

January 4, 2024

5 out of 5

"We've been with the Martin Agency for 10+ years and would highly recommend them for all your insurance needs, personal property, boat, car, home, etc. They are always on top of things and make it easy to file a claim, renew and upgrade policies, etc. Happy to endorse the entire Team at the Martin Agency!"

Policia Williams

January 2, 2024

5 out of 5

"Always friendly and very helpful. Always gets things done expeditiously."

What our customers say about us...

Lynn Crafford

July 15, 2024

5 out of 5

"So glad we got connected with the Paul Martin Agency. They are top-notch! Paul provided us sound advice and wrote a policy suited to our specific needs. Their customer service was awesome, always friendly and courteous, and responded promptly to questions. Everyone in the office is experienced and familiar with the details of their products and could competently guide us through any necessary processes for paperwork, claims, renewal, etc. Five stars for sure!"

Angie Cabell

July 11, 2024

5 out of 5

"A fantastic agency! Knowledgeable, prompt, courteous and I love the patient reminders. Paul and his team have covered everything from new drivers and renters insurance to motorcycles and travel trailers along with homeowners and my grandmothers jewelry and kept our family worry free for years. Sarah remembers everything and I’m so appreciative of her many kindnesses over the years. Highly recommend without hesitation!"

RVA _DAR

July 10, 2024

4 out of 5

"Quick and easy"

Pepo Gusti

July 2, 2024

5 out of 5

"Everyone in the office is always very helpful and very polite. They go out of there way to help in anyway they can. When my car got hit they explained everything and made sure the other insurance company took care of me. Very personable."

Nikki A

June 18, 2024

5 out of 5

"I’ve personally came in contact with Sarah and Vassi at this office. Both women have been wonderful to work with. They are so helpful, empathetic and have excellent customer service skills. More recently, Vassi went OVER AND BEYOND for me and my family. She stated she was just doing her job. But so many people don’t take their job as serious to help others out. I am eternally grateful. I highly recommend this office. Again, thank you from the bottom of my heart."

Towanda Morrison

June 17, 2024

5 out of 5

"If you’re looking for a great insurance agent that is understanding and knowledgeable..Paul Martin and his crew at State Farm are hands down the best!! Last year was such a hard year for my family. I lost my best friend and son’s father. Paul, Sarah, and Vassi made the claim process seamless for my family. I am completely grateful for their empathy and patience as I navigated the claim process. I feel like I am among friends when I conduct business with Paul, Vassi, and Sarah. I am always offered awesome coverages at very reasonable pricing. In fact, I have changed insurance policies from USAA to State Farm because this office is absolutely great! Thank you Paul, Vassi, and Sarah for helping me and my in our time of need! 😊"

Ron Hickman

June 13, 2024

5 out of 5

"We have had Paul Martin provide insurance for our home as well as all vehicles, for many years. We couldn't be happier with the service, the commitment they show to us and the unique way they make you feel that you're their only client! Our adult children are also now clients and love the service. We could not recommend the Paul Martin Agency more!"

rooterman13

June 5, 2024

5 out of 5

"Could not ask for better service. Has always been there in a timely manner when I needed them."

Brandon Brooks

May 31, 2024

5 out of 5

"The Team at Paul Martin always go above and beyond to take care of our entire family. They are easy to work with and always helpful. We love calling and hearing Sarah on the other end of the phone eager to help us out. Thank you for being a great business to rely on."

Sylvia Baxter

May 20, 2024

5 out of 5

"I have been with them for 24 years. They are always friendly and helpful. Always feel welcome when you have to come in to the office. I have never had any issues with them."

Charles Brown

May 20, 2024

5 out of 5

"Lovely people. girlfriend has had a policy with you guys since 2002 with no incidents at all. Now I have a policy and they explained everything to me perfectly. I recommend 100 percent"

Andrew Larsen

May 1, 2024

5 out of 5

"This has been a great team to work with! They always answer my questions and help out whenever needed. I would highly recommend State Farm!"

Kenneth Hansen

April 18, 2024

5 out of 5

"5 out of 5. The entire team is very helpful! We have NEVER been disappointed with their customer service or the way they handle our interests. They really care about both our home needs, and business needs, by leading us in the right directions. Highly recommend!"

Stephen Richerson

April 11, 2024

5 out of 5

"Paul Martin and his State Farm Agency have always provided me with excellent customer service. I have had auto and homeowners insurance with them since 2001 and have always received the highest quality, attention-to-detail, personalized service."

Melissa Hutchison

April 8, 2024

5 out of 5

"THE MOST AMAZING PEOPLE ! I HAVE USED PAUL MARTIN AND STATE FARM FOR OVER 20 YEARS AND THEY ARE TRULY LIKE FAMILY. EXTREMELY HELPFUL AND ARE ALWAYS THERE WHEN I NEED THEM. VASSI IS THE ABSOLUTE BEST ! I HIGHLY RECOMMEND."

Herman Figueroa

March 13, 2024

5 out of 5

"I had an issue receiving my insurance bill and Vassi quickly took care of it. Her professionalism and eagerness to help made it a pleasure working with her. Thanks Vassi!!!"

Tina Perry

March 11, 2024

5 out of 5

"Great people to do business with."

Margaret Chennault

March 11, 2024

5 out of 5

"I’ve been with State Farm for over 30 years, and I can confidently say they have consistently provided exceptional service. Paul, Vassi, and Sarah’s customer support is prompt and knowledgeable, always addressing my inquiries with clarity and professionalism. Moreover, their coverage options are comprehensive and tailored to meet my specific needs, providing me with peace of mind knowing that I'm adequately protected. Over the years, I've experienced firsthand their reliability during claims processes, where they've efficiently handled my claims with transparency and fairness. Overall, my longstanding relationship with this insurance company speaks volumes about their reliability, trustworthiness, and dedication to customer satisfaction. I highly recommend them to anyone seeking reliable insurance coverage."

Jovita Kelly

March 8, 2024

5 out of 5

"Vassi is outstanding. Always patient and quick follow through. I love this office."

Deborah Chapman

February 28, 2024

5 out of 5

"Paul martins State Farm office are the best ever! Very helpful all the time . They help me with all insurance matters!"

Jason Ivey

February 16, 2024

5 out of 5

"Been with Paul 20 years and couldn't ask for a better bunch folks through the years."

Michael K

January 22, 2024

5 out of 5

"If you are looking for a State Farm agent in the greater Richmond area, I would definitely recommend giving Paul’s office a call. His team is amazing, they are quick to respond and you always get someone to answer the phone."

Audrey Severson

January 5, 2024

5 out of 5

"I have been so incredibly pleased with the friendly service I continually receive from Paul Martin and his team! They are never too busy to answer any questions I might have. I have been with his team for years and they feel like family… They take the time needed to build trust with their clients. I would definitely recommend Paul Martin and his team!"

Michael Larro

January 4, 2024

5 out of 5

"We've been with the Martin Agency for 10+ years and would highly recommend them for all your insurance needs, personal property, boat, car, home, etc. They are always on top of things and make it easy to file a claim, renew and upgrade policies, etc. Happy to endorse the entire Team at the Martin Agency!"

Policia Williams

January 2, 2024

5 out of 5

"Always friendly and very helpful. Always gets things done expeditiously."