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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrew Larsen

May 1, 2024

5  out of  5 rating by Andrew Larsen
"This has been a great team to work with! They always answer my questions and help out whenever needed. I would highly recommend State Farm!"
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Kenneth Hansen

April 18, 2024

5  out of  5 rating by Kenneth Hansen
"5 out of 5. The entire team is very helpful! We have NEVER been disappointed with their customer service or the way they handle our interests. They really care about both our home needs, and business needs, by leading us in the right directions. Highly recommend!"
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Stephen Richerson

April 11, 2024

5  out of  5 rating by Stephen Richerson
"Paul Martin and his State Farm Agency have always provided me with excellent customer service. I have had auto and homeowners insurance with them since 2001 and have always received the highest quality, attention-to-detail, personalized service."
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Melissa Hutchison

April 8, 2024

5  out of  5 rating by Melissa Hutchison
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Herman Figueroa

March 13, 2024

5  out of  5 rating by Herman Figueroa
"I had an issue receiving my insurance bill and Vassi quickly took care of it. Her professionalism and eagerness to help made it a pleasure working with her. Thanks Vassi!!!"
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Tina Perry

March 11, 2024

5  out of  5 rating by Tina Perry
"Great people to do business with."
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Margaret Chennault

March 11, 2024

5  out of  5 rating by Margaret Chennault
"I’ve been with State Farm for over 30 years, and I can confidently say they have consistently provided exceptional service. Paul, Vassi, and Sarah’s customer support is prompt and knowledgeable, always addressing my inquiries with clarity and professionalism. Moreover, their coverage options are comprehensive and tailored to meet my specific needs, providing me with peace of mind knowing that I'm adequately protected. Over the years, I've experienced firsthand their reliability during claims processes, where they've efficiently handled my claims with transparency and fairness. Overall, my longstanding relationship with this insurance company speaks volumes about their reliability, trustworthiness, and dedication to customer satisfaction. I highly recommend them to anyone seeking reliable insurance coverage."
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Jovita Kelly

March 8, 2024

5  out of  5 rating by Jovita Kelly
"Vassi is outstanding. Always patient and quick follow through. I love this office."
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Deborah Chapman

February 28, 2024

5  out of  5 rating by Deborah Chapman
"Paul martins State Farm office are the best ever! Very helpful all the time . They help me with all insurance matters!"
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Jason Ivey

February 16, 2024

5  out of  5 rating by Jason Ivey
"Been with Paul 20 years and couldn't ask for a better bunch folks through the years."
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Michael K

January 22, 2024

5  out of  5 rating by Michael K
"If you are looking for a State Farm agent in the greater Richmond area, I would definitely recommend giving Paul’s office a call. His team is amazing, they are quick to respond and you always get someone to answer the phone."
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Audrey Severson

January 5, 2024

5  out of  5 rating by Audrey Severson
"I have been so incredibly pleased with the friendly service I continually receive from Paul Martin and his team! They are never too busy to answer any questions I might have. I have been with his team for years and they feel like family… They take the time needed to build trust with their clients. I would definitely recommend Paul Martin and his team!"
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Michael Larro

January 4, 2024

5  out of  5 rating by Michael Larro
"We've been with the Martin Agency for 10+ years and would highly recommend them for all your insurance needs, personal property, boat, car, home, etc. They are always on top of things and make it easy to file a claim, renew and upgrade policies, etc. Happy to endorse the entire Team at the Martin Agency!"
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Policia Williams

January 2, 2024

5  out of  5 rating by Policia Williams
"Always friendly and very helpful. Always gets things done expeditiously."
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David T

December 19, 2023

5  out of  5 rating by David T
"Always easy and pleasant to deal with, I recommend you give them a try."
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Yvonne Lopez

December 12, 2023

5  out of  5 rating by Yvonne Lopez
"Great insurance great company for all of your insurance needs feel like family"
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Ali Alogaili

December 6, 2023

5  out of  5 rating by Ali Alogaili
"Great company, great customer service. I just love them"
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Marcio M

December 5, 2023

5  out of  5 rating by Marcio M
"Paul Martin and his team exhibit a profound understanding of the insurance industry, providing insights and advice that are both practical and comprehensive. What stood out to me was their dedication to understanding my individual needs and tailoring their services accordingly. The personalized approach made me feel valued as a client. The team's responsiveness and attention to detail were remarkable. They promptly addressed my questions and concerns, ensuring that I had all the information needed to make informed decisions about my insurance coverage."
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Bill Schilling

November 8, 2023

5  out of  5 rating by Bill Schilling
"Excellent Team Providing Excellent Service"
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Kathy Thomas

November 7, 2023

5  out of  5 rating by Kathy Thomas
"Leslie Davis in Paul Martin's office was able to write an auto policy for my daughter that beat the price of a competitor. She was very professional & wrote it quickly so that we were able to get the car titled and transferred on the same day. Leslie is a great asset to the State Farm Team....thank you Leslie!!!"
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Joy Abraham

November 6, 2023

5  out of  5 rating by Joy Abraham
"I honestly don’t even know where to begin I have been with State Farm for years and it is a reason that I have stayed with them so long it is the best insurance company that I have ever been with especially at this office they actually care about their clients and understand when times are tough which is a true blessing. Vassi is absolutely amazing she always helps me get things done and is a great help she definitely deserves recognition. If anyone is reading the comments to see if State Farm is the right insurance company to go with this is your sign!"
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October 31, 2023

5  out of  5 rating by MARY NEWTON
"I have the BEST State Farm agent! Paul, Athena, and Vassi have always been responsive, helpful, and there when needed! They have been like family from day one!"
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Stacy Scott

October 24, 2023

5  out of  5 rating by Stacy Scott
"I love these people. I walked into the office a total stranger, but left feeling like an old friend. They are very helpful, personable and knowledgeable. I have been a Statefarm customer for about 30 years, and I will be taking all of my future business to Paul Martin."
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Steven Meador

October 19, 2023

5  out of  5 rating by Steven Meador
"Paul and his staff have always been friendly, helpful and knowledgeable. I have been a customer for over 9 years, and Sarah and Vassi have been incredibly helpful and insightful when I have had questions. When I have had issues, Paul has taken the time to sit down and work through them with me. Paul has also made follow up calls to be sure that everything was resolved to my satisfaction. I am definitely a satisfied customer!"
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George Baskerville

September 27, 2023

5  out of  5 rating by George Baskerville
"I recently had the pleasure of receiving service from Paul Martin’s insurance office, and I must say that I was thoroughly impressed. The staff at this office is incredibly knowledgeable, professional, and friendly. They went above and beyond to ensure that all my insurance needs were met and that I felt valued as a customer. What sets Paul Martin’s insurance office apart is their unwavering commitment to personal service. The staff always takes the time to listen to my concerns and tailor their services to meet my specific needs. They provide me with clear and concise explanations of my coverage options, ensuring that I had a thorough understanding of what was available to me. Throughout the entire process, the staff at Paul Martin’s insurance office demonstrated a level of professionalism and expertise that is truly commendable. This is why I've been a client for over 30 years."