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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexis Contner

March 21, 2025

5  out of  5
rating by Alexis Contner
"Highly recommend, they are so helpful and kind. Vassi is awesome!"
We responded:
"Vassi is awesome and we think you are too Alexis! Appreciate you and for sharing this!"
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Geanna Outlaw

March 20, 2025

5  out of  5
rating by Geanna Outlaw
"Customer service and support is excellent. Very knowledgeable and helpful. Highly recommend."
We responded:
"Geanna…thank you for this and your loyalty!"
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linda uphold

March 18, 2025

5  out of  5
rating by linda uphold
"Friendly and willing to answer all questions."
We responded:
"Appreciate you and for sharing this Linda!"
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Laura Hart

March 17, 2025

5  out of  5
rating by Laura Hart
"I’ve been doing business with State Farm for many years. I’ve found their service to be great. I’ve really appreciated them over the years. I really enjoyed dealing with them. They go out of their way to help me. I love being a member of Paul Martin’s Office. I think the people there are just In the office are very kind and welcoming. I enjoy doing business with them."
We responded:
"And we really appreciate you Laura! Thank you for sharing this. "
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Mark Mellinger

February 11, 2025

5  out of  5
rating by Mark Mellinger
"Great experience with this agency!! Paul and his team are present and accommodating whenever I need them, and they don’t pressure or advertise when things are quiet and steady. I’ve had other insurance carriers, but this team is the best I’ve had!"
We responded:
"And we think customers like you are the best Mark! Appreciate you and your sharing this."
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Ed Bowes

February 7, 2025

5  out of  5
rating by Ed Bowes
"I changed from my previous agent several years ago because of indifferent service. At Paul Martin agency, Sarah and Paul have provided excellent service, are always available by phone, have helped me fine tune my coverages, and I couldn't be more satisfied."
We responded:
"And Ed, we couldn’t be more grateful for you and Trish and your sharing this! "
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Alonzo Wharton

February 7, 2025

5  out of  5
rating by Alonzo Wharton
"Outstanding service. I also appreciate the support to local bicycling events such as the Heart of Virginia Bike Ride."
We responded:
"Being a Good Neighbor is a privilege as is taking care of your family. Thank you for your loyalty and sharing this Alonzo! "
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Lisa Sumlin

February 3, 2025

5  out of  5
rating by Lisa Sumlin
"State Farm is very helpful, everyone I spoke to has been very nice, pleasant and helpful. Great offers. I’m happy I picked them."
We responded:
"And we are too Lisa…thank you for sharing this! "
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Tom Berry

January 20, 2025

5  out of  5
rating by Tom Berry
"Fantastic experience. Great communication as well. Sarah was spot on with her recommendations. Paul walked me through my policies and explained everything so that even I understood!"
We responded:
"Love it…we appreciate you and your sharing this Tom! "
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Akeem Bates

January 7, 2025

5  out of  5
rating by Akeem Bates
"Great help an on point"
We responded:
"And these kudos also on point…appreciate you Akeem and your sharing this! "
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Steve Eliot

January 4, 2025

5  out of  5
rating by Steve Eliot
"Very Good Customer Service. They answer all your questions and explain your options. If you have to leave a message on the phone, they call back same day."
We responded:
"Like a Good Neighbor Steve! Appreciate you, your family and for sharing this! "
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Theresa Smith

January 3, 2025

5  out of  5
rating by Theresa Smith
"I contacted Paul Matrin's State Farm Office first thing Monday morning following a car accident on Saturday evening. I spoke to Vassi with my claim questions and immediately was put at ease. Vassi guided me through the process professionally and aleviated my concerns. Many Thanks"
We responded:
"You are most welcome Theresa. Appreciate you all and for your sharing this! "
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Kathy Beattie

December 30, 2024

5  out of  5
rating by Kathy Beattie
"Paul Martin and his team are exceptional! When I had a house fire in 2006 Paul and the State Farm team assisted me in every way possible. The house was fully restored in time for the holidays. I was grateful then and am grateful now that Paul was recommended to me when I moved to Richmond, VA 20 years ago. He also takes care of my life insurance and car insurance as well. And State Farm's rates are excellent! Thanks Paul!"
We responded:
"Those decades of loyalty are most appreciated Kathy as you are for sharing this! "
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Alex Meredith

December 14, 2024

5  out of  5
rating by Alex Meredith
"We moved insurance to State Farm when our previous company continued to increase rates despite our dramatic reduction in driving during Covid. Anyway, the people at Paul Martin Agency have been consistently responsive, friendly and informative. They even made suggestions to improve our insurance situation...so add helpful to that list. We have been very pleased with our service and interactions with them."
We responded:
"Wow Alex…appreciate you, these kudos and your sharing! "
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Terri Marcum

November 22, 2024

5  out of  5
rating by Terri Marcum
"We have had State Farm for years and we have always had the best service no matter what the request. They are always helpful and willing to answer any questions or help in anyway!!"
We responded:
"Yes you have Terri…we couldn’t appreciate the Marcums more and for you sharing this! "
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Kelly McCormick

November 20, 2024

5  out of  5
rating by Kelly McCormick
"I have been a client of Paul Martin for over 10 years. He and his staff are extremely responsive and knowledgeable. Whenever I have a question about my policies, it is easy to give them a call they can quickly provide me with guidance and answers. I recommend them to anyone looking for an insurance agent!"
We responded:
"We appreciate you sharing this and your loyalty very much Kelly! "
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Kim Hayes

November 13, 2024

5  out of  5
rating by Kim Hayes
"I had the best experience with Sarah Inman at State Farm! The quality, patience & knowledge she shared with me was outstanding! I really appreciated her being available to answer all my crazy questions!! I would absolutely recommend Sarah!! I wish all insurance reps were as patient & courteous as Sarah! Thank you so much for helping me!! Kim"
We responded:
"Wow…love this Kim! Sarah deserves these kudos and we appreciate your trust in us and for sharing! "
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UNDIE 4X4

November 8, 2024

5  out of  5
rating by UNDIE 4X4
"Great service and hospitality by Athana 🙌🏻"
We responded:
"Appreciate you Michael and for sharing these kudos!"
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David Frazier

October 25, 2024

5  out of  5
rating by David Frazier
"My wife and I have been clients of the Paul Martin State Farm Insurance Company for over twenty years now. He and his knowledgeable staff have always been very supportive and helpful throughout our many insurance needs. I most recently had an accident with a deer and my truck. I contacted Paul Martin’s office who then got me in touch with the claims manager. Before I knew it, my truck was being towed away to the repair shop of my choice. I was able to set up a rental vehicle while my truck was being repaired. I was notified by State Farm every time there was a change in the status of my claim. I just got my truck back recently and it is good as new. I would like to thank Paul and his staff for always being there for us, no matter if life is throwing us a curve ball or not."
We responded:
"And Dave, we we appreciate you and Claudia for your decades of loyalty! Thanks too for sharing this! "
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V Rachal

October 18, 2024

5  out of  5
rating by V Rachal
"The Paul Martin team with StateFarm is an excellent choice for all of your insurance needs!! They all are very knowledgeable and helpful!! Please consider The Paul Martin team for all of your future insurance needs!!"
We responded:
"We appreciate your trust in us to be your Good Neighbor and for sharing this! "
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Brandon Edwards

October 14, 2024

5  out of  5
rating by Brandon Edwards
"The whole team works hard if you have any issues. I have been with Paul Martin 5+years and the company over 40yrs."
We responded:
"Appreciate the loyalty and kudos Brandon! "
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Ben Spencer

October 7, 2024

5  out of  5
rating by Ben Spencer
"As always, the individuals who work with Paul Martin are friendly and prompt while being professional in their responses. I value their handling of my insurance questions and trust them implicitly. I would recommend them to any and all who are looking for a great agent and agency to handle their insurance needs. And I love their greeting every time I call. It is truly a pleasure to work with them."
We responded:
"We second that Ben! Appreciate you taking on so many journeys over the years and for sharing this! "
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Jay Morehouse

October 5, 2024

5  out of  5
rating by Jay Morehouse
"Paul and his team have been our agents for our cars, home, and liability for more years than I can recall. If I gave him an extra star for each time they provided exceptional service this review would look like a midnight sky in wintery Alaska."
We responded:
"You crack me up Jay! Couldn’t appreciate you, your family and for sharing this more! "
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debbie Hart

September 30, 2024

5  out of  5
rating by debbie Hart
"I have been with Paul Martin State Farm for years. I highly recommend him to you if you are looking for insurance coverage. They are so down home with Me and have made sure that when I am In need of help with claims it is done in a good timely manner. They are great to work with!"
We responded:
"And so are you and Jimmy…appreciate you both and for your sharing this Debbie! "
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Joann Jordan

September 9, 2024

5  out of  5
rating by Joann Jordan
"We have recently joined State Farm insurance group. We have had nothing but great help in switching over our insurance both home and auto. Paul Martin and his staff are extremely helpful."
We responded:
"Thank you for sharing this Joann…we are grateful and look forward to working with you all! "