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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elisha Long

Elisha Long

June 30, 2025

5  out of  5
rating by Elisha Long
"Paul Martin and his team at State Farm are the best. He has 24 hour answering service. So you can always reach State Farm day or night. I have always been treated as family. Not just another customer. Personalized service for everyone. You couldn't ask for a better group of people. So happy to be with the Paul Martin team!"
We responded:
"You are family Elisha…appreciate you and for sharing this! "
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Curt Wingfield

June 30, 2025

5  out of  5
rating by Curt Wingfield
"The Paul Martin Agency has always provided great customer service. They contact me when my home owners is due and make it very easy to submit my payment. They worked with me on my new house insurance and made it seamless for me. They worked with my lender so I didn't need to worry about it. Once again great customer service."
We responded:
"Appreciate you and your sharing these kudos Curt! "
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Debbie Smith

June 27, 2025

5  out of  5
rating by Debbie Smith
"My family has been part of the State Farm family for years. They provide great customer service always being so helpful with every question or situation which needs attention. My dad loved to just stop in to chat about business or life and was truly treated like family. Everyone is always so welcoming from phone calls to walking through the door. Thank you providing a caring trusted experience with each interaction!"
We responded:
"You are welcome Deb and yes, we will miss our RamFan! Appreciate your family and for sharing this! "
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Chris Dibble

June 19, 2025

5  out of  5
rating by Chris Dibble
"Paul Martin and his amazing team (Vassi and Sarah doing the heavy lifting) have served us for over 20 years. They have always been responsive and helpful. The few times we have had to submit a claim have gone smoothly. This team has always supported us and we are grateful to have them on our side."
We responded:
"Love it…yes they do Chris! So grateful for you sharing this and your family!"
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Cindy D

June 3, 2025

5  out of  5
rating by Cindy D
"We have been State Farm customers for over 30 years, but relatively new to the Paul Martin’s office. Their customer service is exceptional, very professional, friendly & knowledgeable. The entire staff has been very helpful answering questions regarding our home, vehicles & umbrella insurance. I highly recommend this office."
We responded:
"So glad you’re here Cindy…grateful for your family and sharing this! "
Profile photo of Kelsey Duncan

Kelsey Duncan

May 22, 2025

5  out of  5
rating by Kelsey Duncan
"Always wonderful experience here! They have helped me with multiple insurance needs and every time it is seamless, helpful, and an overall positive and friendly experience!"
We responded:
"Kelsey, we appreciate you and Brett taking us along for the ride as your family grows! Thanks too for sharing this! "
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Zhi Link

May 21, 2025

5  out of  5
rating by Zhi Link
"Love State Farm ! The insurance rates are reasonable price, Vonda M. Is so Sweet !"
We responded:
"And we love you sharing this Zhi…appreciate the kudos! "
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John Holahan

May 21, 2025

5  out of  5
rating by John Holahan
"Great responses and always helpful for getting my policies in place!"
We responded:
"Thanks John for sharing this and letting us take care of your family all these years…your loyalty is never taken for granted! "
Profile photo of D H4WK 27

D H4WK 27

May 15, 2025

5  out of  5
rating by D H4WK 27
"We have been with Paul Martin and his awesome team for years and still after multiple vehicles we are beyond SATISFIED!"
We responded:
"And we are grateful for those years Devin! Thanks too sir for your friendship, family and sharing this! "
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Theresa Carson

May 7, 2025

5  out of  5
rating by Theresa Carson
"I always have a good experience on the phone and when I go in the office, everyone is so nice. I am so happy I picked this office."
We responded:
"And so are we Theresa. Thank you for letting us be your Good Neighbor and sharing this!"
Profile photo of Kevin Martin

Kevin Martin

April 30, 2025

5  out of  5
rating by Kevin Martin
"I have been a client of Paul Martin insurance for over 20 years. Everyone has always been so friendly when I call and Sarah and Vassi have always been professional and knowable. Great representation for State Farm insurance!"
We responded:
"Kevin, so grateful for your family, decades of loyalty and for you sharing this! "
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Michael Carroll

April 29, 2025

5  out of  5
rating by Michael Carroll
"We have been clients of Paul Martin and his team for many years and are always left feeling well taken care of and believe he has our interests foremost in our interactions. Highly recommended!"
We responded:
"Yes we do Mike! We are so grateful for your family and for sharing this! "
Profile photo of Lisa Moulder-Kane

Lisa Moulder-Kane

April 10, 2025

5  out of  5
rating by Lisa Moulder-Kane
"Incredible office staff at this State Farm location. Truly, the most helpful and customer service oriented small business in Midlothian. I recommend Paul Martin and his staff for any of your insurance needs. You'll be treated like family!"
We responded:
"Lisa, this is great and you and your family are family! Appreciate you sharing this! "
Profile photo of PAM MAZE

PAM MAZE

April 10, 2025

5  out of  5
rating by PAM MAZE
"This team has always been responsive to any issue we have had. Vassi is awesome! Highly recommend."
We responded:
"And we think the Maze fam is awesome. Thank you for many years of loyalty to us and for sharing this Pam!"
Profile photo of Asher Purvis

Asher Purvis

April 2, 2025

5  out of  5
rating by Asher Purvis
"Paul and his team have always been great. I’ve had to file a few claims with them and have nothing but good things to say about the experience."
We responded:
"We think you’re great too Asher! Thanks for sharing this and letting us be your Good Neighbor! "
Profile photo of Alexis Contner

Alexis Contner

March 21, 2025

5  out of  5
rating by Alexis Contner
"Highly recommend, they are so helpful and kind. Vassi is awesome!"
We responded:
"Vassi is awesome and we think you are too Alexis! Appreciate you and for sharing this!"
Profile photo of Geanna Outlaw

Geanna Outlaw

March 20, 2025

5  out of  5
rating by Geanna Outlaw
"Customer service and support is excellent. Very knowledgeable and helpful. Highly recommend."
We responded:
"Geanna…thank you for this and your loyalty!"
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linda uphold

March 18, 2025

5  out of  5
rating by linda uphold
"Friendly and willing to answer all questions."
We responded:
"Appreciate you and for sharing this Linda!"
Profile photo of Laura Hart

Laura Hart

March 17, 2025

5  out of  5
rating by Laura Hart
"I’ve been doing business with State Farm for many years. I’ve found their service to be great. I’ve really appreciated them over the years. I really enjoyed dealing with them. They go out of their way to help me. I love being a member of Paul Martin’s Office. I think the people there are just In the office are very kind and welcoming. I enjoy doing business with them."
We responded:
"And we really appreciate you Laura! Thank you for sharing this. "
Profile photo of Mark Mellinger

Mark Mellinger

February 11, 2025

5  out of  5
rating by Mark Mellinger
"Great experience with this agency!! Paul and his team are present and accommodating whenever I need them, and they don’t pressure or advertise when things are quiet and steady. I’ve had other insurance carriers, but this team is the best I’ve had!"
We responded:
"And we think customers like you are the best Mark! Appreciate you and your sharing this."
Profile photo of Ed Bowes

Ed Bowes

February 7, 2025

5  out of  5
rating by Ed Bowes
"I changed from my previous agent several years ago because of indifferent service. At Paul Martin agency, Sarah and Paul have provided excellent service, are always available by phone, have helped me fine tune my coverages, and I couldn't be more satisfied."
We responded:
"And Ed, we couldn’t be more grateful for you and Trish and your sharing this! "
Profile photo of Alonzo Wharton

Alonzo Wharton

February 7, 2025

5  out of  5
rating by Alonzo Wharton
"Outstanding service. I also appreciate the support to local bicycling events such as the Heart of Virginia Bike Ride."
We responded:
"Being a Good Neighbor is a privilege as is taking care of your family. Thank you for your loyalty and sharing this Alonzo! "
Profile photo of Lisa Sumlin

Lisa Sumlin

February 3, 2025

5  out of  5
rating by Lisa Sumlin
"State Farm is very helpful, everyone I spoke to has been very nice, pleasant and helpful. Great offers. I’m happy I picked them."
We responded:
"And we are too Lisa…thank you for sharing this! "
Profile photo of Tom Berry

Tom Berry

January 20, 2025

5  out of  5
rating by Tom Berry
"Fantastic experience. Great communication as well. Sarah was spot on with her recommendations. Paul walked me through my policies and explained everything so that even I understood!"
We responded:
"Love it…we appreciate you and your sharing this Tom! "
Profile photo of Akeem Bates

Akeem Bates

January 7, 2025

5  out of  5
rating by Akeem Bates
"Great help an on point"
We responded:
"And these kudos also on point…appreciate you Akeem and your sharing this! "