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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandi Williams

Brandi Williams

March 20, 2026

5  out of  5
rating by Brandi Williams
"Always helpful!"
We responded:
"Appreciate the kudos Brandi!"
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Angie Cabell

March 20, 2026

5  out of  5
rating by Angie Cabell
"A fantastic agency! Knowledgeable, prompt, courteous and I love the patient reminders. Paul and his team have covered everything from new drivers and renters insurance to motorcycles and travel trailers along with homeowners and my grandmothers jewelry and kept our family worry free for years. Sarah remembers everything and I’m so appreciative of her many kindnesses over the years. Highly recommend without hesitation!"
We responded:
"And you and your family are fantastic to work with Angie! We’re grateful for you and your sharing!"
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Bonita Hawks

March 20, 2026

5  out of  5
rating by Bonita Hawks
"The entire team is excellent, knowledgeable and so friendly….. for over 20+ years!"
We responded:
"And those decades+ of loyalty are not taken for granted! Thanks Bonita for letting us take care of your family and for sharing this! "
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Matthew Luna

March 19, 2026

5  out of  5
rating by Matthew Luna
"Always there for me and my family! Thank you so much!"
We responded:
"And always will be…thank you Matthew! "
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Sandy Morgan

March 18, 2026

5  out of  5
rating by Sandy Morgan
"We have been with this group for years and recently added even more services. We've received great customer service with prompt and detailed communication. I would highly recommend them."
We responded:
"Appreciate you and Allen for your loyalty and for your sharing this Sandy!"
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John Simpson

March 13, 2026

5  out of  5
rating by John Simpson
"Awesome!!!"
We responded:
"John Simpson, you are awesome! Appreciate you and your sharing this!"
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Richard Boehling

March 12, 2026

5  out of  5
rating by Richard Boehling
"Always there and Paul and Paul’s team always care. Just the best team!"
We responded:
"Like a Good Neighbor! We couldn’t resist Rich…appreciate you, the family and for sharing this! "
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Maxine Milazzo

February 13, 2026

5  out of  5
rating by Maxine Milazzo
"Always helpful with claims a s insurance quotes. Great team! Highly recommend working with them."
We responded:
"And you’re a great customer Maxine! So grateful for the many years of loyalty and you sharing this! "
Profile photo of Maxine Milazzo

Maxine Milazzo

February 13, 2026

5  out of  5
rating by Maxine Milazzo
"Paul Martin and his team go the extra mile. Great group - if you are looking for insurance, i would definitely recommend them!"
We responded:
"Appreciate this Maxine!"
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Donna Wood

February 13, 2026

5  out of  5
rating by Donna Wood
"I've been with this office for at least 18+ years and they never disappoint! Whether it's a claim, added policy, or documentation, they are always on point! Leslie and Sarah were amazing with my urgent request."
We responded:
"Donna! These kudos and you are much appreciated! "
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Debe Stanley

January 14, 2026

5  out of  5
rating by Debe Stanley
"I’ve had State Farm for over 40 yrs. Paul Martins staff have always been very helpful to me! Thanks Paul Martin & staff"
We responded:
"And a big thank you to you Debe! "
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Maggie

January 11, 2026

5  out of  5
rating by Maggie
"Always very helpful!"
We responded:
"Maggie, thank you for sharing this! "
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cassy sullivan

January 2, 2026

5  out of  5
rating by cassy sullivan
"Every time I call this office, they answer the phone. They are quick and efficient; I never have to wait for documents and everyone seems to be speaking with a smile. I would highly recommend!!"
We responded:
"Like a Good Neighbor, we are here. So appreciate the recognition and you sharing this Cassy!"
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Lyndsi Fitzsimmons

December 18, 2025

5  out of  5
rating by Lyndsi Fitzsimmons
"Just moved to the area from a different state. Sarah was extremely helpful in helping me transition from a former State Farm agent, and worked directly with my mortgage agent, and has been a wealth of knowledge! I haven’t worked with Paul yet but I’m already sold with his staff! Exceptional customer service!"
We responded:
"Lyndsi, welcome to RVA! Appreciate your recognition of Sarah and our Good Neighbor service…we look forward to working with you! "
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Robbie

December 17, 2025

5  out of  5
rating by Robbie
"Friendly, knowledgeable, and easy to work with. Highly recommend."
We responded:
"Appreciate you and these kudos…thanks for sharing Robbie!"
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Chris Lowry

December 9, 2025

5  out of  5
rating by Chris Lowry
"Great team of people who are very knowledgeable and extremely helpful! They’ve always gone the extra mile to help us when we’ve had car trouble or fender benders. They have also helped us find all of the discounts available from State Farm. Highly recommend!"
We responded:
"Appreciate this and your family Chris! "
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Jane Beall

November 21, 2025

5  out of  5
rating by Jane Beall
"Sarah was an absolute pleasure to work with. She is clear she is concise. She got us a great rate and she’s following up on a small issue and being very communicative. I would recommend this agency."
We responded:
"Appreciate you, the kudos for Sarah and your sharing this Jane. We look forward to working with you! "
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George Burnham

November 21, 2025

5  out of  5
rating by George Burnham
"Spoke with Sarah this morning about new property purchase to add for coverage. She was very helpful as always. I have been with Paul Martin for over 20 years, always great service!"
We responded:
"Appreciate all those years, your family and your sharing this George!"
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Lynn Jarrelle

November 19, 2025

5  out of  5
rating by Lynn Jarrelle
"Paul and his team are great. Everyone is very knowledgeable, nice, helpful and a pleasure to interact with, especially Vassi!"
We responded:
"And we think the Jarrell fam is great…appreciate you all and you for sharing Lynn!"
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Melissa Bennett

October 30, 2025

5  out of  5
rating by Melissa Bennett
"Been will Paul Martin insurance for 10 years +, the office staff is always friendly and very helpful. They try to get you the best deals. Call them for all your insurance need."
We responded:
"And we are grateful for your loyalty Melissa. Thanks too for sharing this! "
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Deborah Robinson

October 17, 2025

5  out of  5
rating by Deborah Robinson
"Excellent service"
We responded:
"Appreciate this Deborah and you sharing! "
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melissa arriaza

October 17, 2025

5  out of  5
rating by melissa arriaza
"We have business insurances with this office and another state farm office as well and they are always on top to help you out even if or when you have no idea what you are doing as a new business. They are always available and help with any questions you might have when it is with insurance . 10 out of 10 recommend 👌"
We responded:
"Melissa, we appreciate the kudos and are always enjoy working with growing businesses like yours! "
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Kathy Beattie

October 17, 2025

5  out of  5
rating by Kathy Beattie
"Paul Martin and his team are exceptional! When I had a house fire in 2006 Paul and the State Farm team assisted me in every way possible. The house was fully restored in time for the holidays. I was grateful then and am grateful now that Paul was recommended to me when I moved to Richmond, VA 20 years ago. He also takes care of my life insurance and car insurance as well. And State Farm's rates are excellent! Thanks Paul!"
We responded:
"Those decades of loyalty are most appreciated Kathy as you are for sharing this! "
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Seth Osbourn

October 3, 2025

5  out of  5
rating by Seth Osbourn
"Paul Martin has been my auto and home owners insurance agent since 2008. He and his staff have always been great and responsive. Amazing group of people and still use them even after I moved out of the local area! Would recommend them to anyone I know!"
We responded:
"Seth, your loyalty to us is much appreciated and never taken for granted. Thank you for sharing this!"
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Helaina Barker

September 11, 2025

5  out of  5
rating by Helaina Barker
"Top notch service. Thank you for helping me switch my policy to VA with a nice drop in monthly premium to boot."
We responded:
"Appreciate you sharing this Helaina and welcome to Virginia!"