State Farm® Insurance Agent Paul Martin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Frazier
October 25, 2024
"My wife and I have been clients of the Paul Martin State Farm Insurance Company for over twenty years now. He and his knowledgeable staff have always been very supportive and helpful throughout our many insurance needs. I most recently had an accident with a deer and my truck. I contacted Paul Martin’s office who then got me in touch with the claims manager. Before I knew it, my truck was being towed away to the repair shop of my choice. I was able to set up a rental vehicle while my truck was being repaired. I was notified by State Farm every time there was a change in the status of my claim. I just got my truck back recently and it is good as new. I would like to thank Paul and his staff for always being there for us, no matter if life is throwing us a curve ball or not."
"And Dave, we we appreciate you and Claudia for your decades of loyalty! Thanks too for sharing this! "
V Rachal
October 18, 2024
"The Paul Martin team with StateFarm is an excellent choice for all of your insurance needs!! They all are very knowledgeable and helpful!! Please consider The Paul Martin team for all of your future insurance needs!!"
"We appreciate your trust in us to be your Good Neighbor and for sharing this! "
Brandon Edwards
October 14, 2024
"The whole team works hard if you have any issues. I have been with Paul Martin 5+years and the company over 40yrs."
"Appreciate the loyalty and kudos Brandon! "
Ben Spencer
October 7, 2024
"As always, the individuals who work with Paul Martin are friendly and prompt while being professional in their responses. I value their handling of my insurance questions and trust them implicitly. I would recommend them to any and all who are looking for a great agent and agency to handle their insurance needs. And I love their greeting every time I call. It is truly a pleasure to work with them."
"We second that Ben! Appreciate you taking on so many journeys over the years and for sharing this! "
Jay Morehouse
October 5, 2024
"Paul and his team have been our agents for our cars, home, and liability for more years than I can recall. If I gave him an extra star for each time they provided exceptional service this review would look like a midnight sky in wintery Alaska."
"You crack me up Jay! Couldn’t appreciate you, your family and for sharing this more! "
debbie Hart
September 30, 2024
"I have been with Paul Martin State Farm for years. I highly recommend him to you if you are looking for insurance coverage. They are so down home with Me and have made sure that when I am In need of help with claims it is done in a good timely manner. They are great to work with!"
"And so are you and Jimmy…appreciate you both and for your sharing this Debbie! "
Joann Jordan
September 9, 2024
"We have recently joined State Farm insurance group. We have had nothing but great help in switching over our insurance both home and auto. Paul Martin and his staff are extremely helpful."
"Thank you for sharing this Joann…we are grateful and look forward to working with you all! "
Carole Fearrington
August 17, 2024
"I have used State Farm insurance options for many years. I recently moved to Richmond and contacted Paul Martin who guided me through the process of selecting the appropriate insurance coverage for my needs. I value his leadership and the attention given to me by his staff!"
"And we value you Carole! Thank you for sharing this! "
Allen Breedlove
August 6, 2024
"Paul and his staff are the best. I've gotten loans through State Farm Bank and worked with them on Car, Rental and Life Insurance. Always there for you when you need them."
"Allen, we think you are the best and yes, like a Good Neighbor we’ll always be here for you! Appreciate you sharing this! "
Beate Reres
August 6, 2024
"My husband and I have been Paul Martin Agency/State Farm clients for 30 years this year! We would never switch to another agency. We have been treated with such kindness and respect throughout all this time by Martin and his staff and the deals they have worked for our insurance coverages were and still are unbeatable! We highly recommend them to everyone. Beate and Mark Reres."
"Wow Beate! We could not be more grateful for you, Mark, your loyalty and for sharing this! "
Lynn Crafford
July 15, 2024
"So glad we got connected with the Paul Martin Agency. They are top-notch! Paul provided us sound advice and wrote a policy suited to our specific needs. Their customer service was awesome, always friendly and courteous, and responded promptly to questions. Everyone in the office is experienced and familiar with the details of their products and could competently guide us through any necessary processes for paperwork, claims, renewal, etc. Five stars for sure!"
"Wow Lynn…couldn’t appreciate this and your family more! Thank you for sharing. "
Angie Cabell
July 11, 2024
"A fantastic agency! Knowledgeable, prompt, courteous and I love the patient reminders. Paul and his team have covered everything from new drivers and renters insurance to motorcycles and travel trailers along with homeowners and my grandmothers jewelry and kept our family worry free for years. Sarah remembers everything and I’m so appreciative of her many kindnesses over the years. Highly recommend without hesitation!"
"And you and your family are fantastic to work with Angie! We’re grateful for you and your sharing!"
RVA _DAR
July 10, 2024
"Quick and easy"
"Appreciate this and you Darwin!"
Pepo Gusti
July 2, 2024
"Everyone in the office is always very helpful and very polite. They go out of there way to help in anyway they can. When my car got hit they explained everything and made sure the other insurance company took care of me. Very personable."
"Denise, we appreciate you and for sharing this! "
Nikki A
June 18, 2024
"I’ve personally came in contact with Sarah and Vassi at this office. Both women have been wonderful to work with. They are so helpful, empathetic and have excellent customer service skills. More recently, Vassi went OVER AND BEYOND for me and my family. She stated she was just doing her job. But so many people don’t take their job as serious to help others out. I am eternally grateful. I highly recommend this office. Again, thank you from the bottom of my heart."
"And Nikki, we are grateful for you and your sharing this. Being a Good Neighbor is not just a slogan for us…we take it very seriously and were happy to help!"
Towanda Morrison
June 17, 2024
"If you’re looking for a great insurance agent that is understanding and knowledgeable..Paul Martin and his crew at State Farm are hands down the best!! Last year was such a hard year for my family. I lost my best friend and son’s father. Paul, Sarah, and Vassi made the claim process seamless for my family. I am completely grateful for their empathy and patience as I navigated the claim process. I feel like I am among friends when I conduct business with Paul, Vassi, and Sarah. I am always offered awesome coverages at very reasonable pricing. In fact, I have changed insurance policies from USAA to State Farm because this office is absolutely great! Thank you Paul, Vassi, and Sarah for helping me and my in our time of need! 😊"
"Towanda, you are among friends and we will continue be there for you and Gabriel. Grateful for you all and for sharing this!"
Ron Hickman
June 13, 2024
"We have had Paul Martin provide insurance for our home as well as all vehicles, for many years. We couldn't be happier with the service, the commitment they show to us and the unique way they make you feel that you're their only client! Our adult children are also now clients and love the service. We could not recommend the Paul Martin Agency more!"
"Ron, many years ago, you and Jodi gave us an opportunity to fix what was wrong and earn your family’s trust…we did not and do not take that for granted! Appreciate you all and for sharing this! "
rooterman13
June 5, 2024
"Could not ask for better service. Has always been there in a timely manner when I needed them."
"We’re so grateful for this and the opportunity to take care of your insurance needs! "
Brandon Brooks
May 31, 2024
"The Team at Paul Martin always go above and beyond to take care of our entire family. They are easy to work with and always helpful. We love calling and hearing Sarah on the other end of the phone eager to help us out. Thank you for being a great business to rely on."
"And thank you Brandon for being a great family to work with and for sharing this! "
Sylvia Baxter
May 20, 2024
"I have been with them for 24 years. They are always friendly and helpful. Always feel welcome when you have to come in to the office. I have never had any issues with them."
"You are always welcome Sylvia and we are so grateful for the opportunity to take care of you for all those years! Appreciate too you sharing this. "
Charles Brown
May 20, 2024
"Lovely people. girlfriend has had a policy with you guys since 2002 with no incidents at all. Now I have a policy and they explained everything to me perfectly. I recommend 100 percent"
"Charles, welcome! We’re so thankful for you, your sharing this and we are looking forward to work with you! "
Andrew Larsen
May 1, 2024
"This has been a great team to work with! They always answer my questions and help out whenever needed. I would highly recommend State Farm!"
"We appreciate this Andrew and your family for giving us the opportunity to take care of your family!"
Kenneth Hansen
April 18, 2024
"5 out of 5. The entire team is very helpful! We have NEVER been disappointed with their customer service or the way they handle our interests. They really care about both our home needs, and business needs, by leading us in the right directions. Highly recommend!"
"Back at you to the Hansen family and your amazing crew at Crown Trophy who knows better than most what it takes to take care of our community! Appreciate you for sharing this Ken. "
Stephen Richerson
April 11, 2024
"Paul Martin and his State Farm Agency have always provided me with excellent customer service. I have had auto and homeowners insurance with them since 2001 and have always received the highest quality, attention-to-detail, personalized service."
"Mr. Richerson, could not be more grateful for this, your family and your loyalty to us for now more than 2 decades! "
Melissa Hutchison
April 8, 2024
"THE MOST AMAZING PEOPLE ! I HAVE USED PAUL MARTIN AND STATE FARM FOR OVER 20 YEARS AND THEY ARE TRULY LIKE FAMILY. EXTREMELY HELPFUL AND ARE ALWAYS THERE WHEN I NEED THEM. VASSI IS THE ABSOLUTE BEST ! I HIGHLY RECOMMEND."
"You and your family are family Melissa…we appreciate you and for sharing this! "