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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deborah Robinson

Deborah Robinson

October 17, 2025

5  out of  5
rating by Deborah Robinson
"Excellent service"
We responded:
"Appreciate this Deborah and you sharing! "
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melissa arriaza

October 17, 2025

5  out of  5
rating by melissa arriaza
"We have business insurances with this office and another state farm office as well and they are always on top to help you out even if or when you have no idea what you are doing as a new business. They are always available and help with any questions you might have when it is with insurance . 10 out of 10 recommend 👌"
We responded:
"Melissa, we appreciate the kudos and are always enjoy working with growing businesses like yours! "
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Kathy Beattie

October 17, 2025

5  out of  5
rating by Kathy Beattie
"Paul Martin and his team are exceptional! When I had a house fire in 2006 Paul and the State Farm team assisted me in every way possible. The house was fully restored in time for the holidays. I was grateful then and am grateful now that Paul was recommended to me when I moved to Richmond, VA 20 years ago. He also takes care of my life insurance and car insurance as well. And State Farm's rates are excellent! Thanks Paul!"
We responded:
"Those decades of loyalty are most appreciated Kathy as you are for sharing this! "
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Seth Osbourn

October 3, 2025

5  out of  5
rating by Seth Osbourn
"Paul Martin has been my auto and home owners insurance agent since 2008. He and his staff have always been great and responsive. Amazing group of people and still use them even after I moved out of the local area! Would recommend them to anyone I know!"
We responded:
"Seth, your loyalty to us is much appreciated and never taken for granted. Thank you for sharing this!"
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Helaina Barker

September 11, 2025

5  out of  5
rating by Helaina Barker
"Top notch service. Thank you for helping me switch my policy to VA with a nice drop in monthly premium to boot."
We responded:
"Appreciate you sharing this Helaina and welcome to Virginia!"
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Diane M

August 15, 2025

5  out of  5
rating by Diane M
"I have been with Paul and this office for over 30 years. Paul is very knowledgeable. Vassi and Sarah are top notch - very personable, professional, and competent."
We responded:
"Wow Diane…very grateful for the kudos and YOU! "
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Kevin Holloway

August 8, 2025

5  out of  5
rating by Kevin Holloway
"Great people to work with"
We responded:
"Back at ya Kevin! Appreciate you and your sharing this!"
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Riley Nickerson

August 8, 2025

5  out of  5
rating by Riley Nickerson
"State Farm & Paul Martin’s office have been nothing but great when it came to handling a claim. They made sure I was able to get a rental car and was never left stranded."
We responded:
"Riley, we’ll never leave you stranded. Appreciate you and for sharing this! "
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Michael Weinstock

August 5, 2025

5  out of  5
rating by Michael Weinstock
"I have been a State Farm customer for 40 + years and have dealt with multiple agents over this time. All of my interactions with them has always been good but working with Paul Martin and his team has been the best! Always available, knowledgeable about their product and if needed a quick double check to make sure I am getting the best information and/or policy for my needs. The team has always demonstrated great customer service and is very helpful. If your looking for an agent in central Virginia give Paul and team a call. Thanks for taking care of us!"
We responded:
"You and Sue are the best Micheal! So grateful for you guys and your sharing this!"
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Mark Baker

August 2, 2025

5  out of  5
rating by Mark Baker
"Always a pleasure to work with the folks in the Agency....knowledgeable, helpful, welcoming. An example for others providing similar services."
We responded:
"Back at you Mark Baker…going on 2 1/2 decades with your family and never taken for granted! Thanks too for sharing this! "
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Paige Moore

July 23, 2025

5  out of  5
rating by Paige Moore
"I’ve been a client for years but had never met the team in person until today. They were very friendly and answered all of my questions in a quick and efficient appointment. I recommend!"
We responded:
"So grateful for you, your family and the now decades of trust. Appreciate you sharing this Paige!"
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Sharasa Williamson

July 23, 2025

5  out of  5
rating by Sharasa Williamson
"Always so helpful! Amazing group!"
We responded:
"We think customers like you are amazing Sharasa….thank you for sharing this! "
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Marlyn Spitalny

July 23, 2025

5  out of  5
rating by Marlyn Spitalny
"The Paul Martin Agency has always been helpful. State Farm is a wonderful insurance company because it promptly pays its claims. They use excellent replacement parts."
We responded:
"Appreciate you and for sharing this Marlyn!"
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Elisha Long

June 30, 2025

5  out of  5
rating by Elisha Long
"Paul Martin and his team at State Farm are the best. He has 24 hour answering service. So you can always reach State Farm day or night. I have always been treated as family. Not just another customer. Personalized service for everyone. You couldn't ask for a better group of people. So happy to be with the Paul Martin team!"
We responded:
"You are family Elisha…appreciate you and for sharing this! "
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Curt Wingfield

June 30, 2025

5  out of  5
rating by Curt Wingfield
"The Paul Martin Agency has always provided great customer service. They contact me when my home owners is due and make it very easy to submit my payment. They worked with me on my new house insurance and made it seamless for me. They worked with my lender so I didn't need to worry about it. Once again great customer service."
We responded:
"Appreciate you and your sharing these kudos Curt! "
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Debbie Smith

June 27, 2025

5  out of  5
rating by Debbie Smith
"My family has been part of the State Farm family for years. They provide great customer service always being so helpful with every question or situation which needs attention. My dad loved to just stop in to chat about business or life and was truly treated like family. Everyone is always so welcoming from phone calls to walking through the door. Thank you providing a caring trusted experience with each interaction!"
We responded:
"You are welcome Deb and yes, we will miss our RamFan! Appreciate your family and for sharing this! "
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Chris Dibble

June 19, 2025

5  out of  5
rating by Chris Dibble
"Paul Martin and his amazing team (Vassi and Sarah doing the heavy lifting) have served us for over 20 years. They have always been responsive and helpful. The few times we have had to submit a claim have gone smoothly. This team has always supported us and we are grateful to have them on our side."
We responded:
"Love it…yes they do Chris! So grateful for you sharing this and your family!"
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Cindy D

June 3, 2025

5  out of  5
rating by Cindy D
"We have been State Farm customers for over 30 years, but relatively new to the Paul Martin’s office. Their customer service is exceptional, very professional, friendly & knowledgeable. The entire staff has been very helpful answering questions regarding our home, vehicles & umbrella insurance. I highly recommend this office."
We responded:
"So glad you’re here Cindy…grateful for your family and sharing this! "
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Kelsey Duncan

May 22, 2025

5  out of  5
rating by Kelsey Duncan
"Always wonderful experience here! They have helped me with multiple insurance needs and every time it is seamless, helpful, and an overall positive and friendly experience!"
We responded:
"Kelsey, we appreciate you and Brett taking us along for the ride as your family grows! Thanks too for sharing this! "
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Zhi Link

May 21, 2025

5  out of  5
rating by Zhi Link
"Love State Farm ! The insurance rates are reasonable price, Vonda M. Is so Sweet !"
We responded:
"And we love you sharing this Zhi…appreciate the kudos! "
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John Holahan

May 21, 2025

5  out of  5
rating by John Holahan
"Great responses and always helpful for getting my policies in place!"
We responded:
"Thanks John for sharing this and letting us take care of your family all these years…your loyalty is never taken for granted! "
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D H4WK 27

May 15, 2025

5  out of  5
rating by D H4WK 27
"We have been with Paul Martin and his awesome team for years and still after multiple vehicles we are beyond SATISFIED!"
We responded:
"And we are grateful for those years Devin! Thanks too sir for your friendship, family and sharing this! "
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Theresa Carson

May 7, 2025

5  out of  5
rating by Theresa Carson
"I always have a good experience on the phone and when I go in the office, everyone is so nice. I am so happy I picked this office."
We responded:
"And so are we Theresa. Thank you for letting us be your Good Neighbor and sharing this!"
Profile photo of Kevin Martin

Kevin Martin

April 30, 2025

5  out of  5
rating by Kevin Martin
"I have been a client of Paul Martin insurance for over 20 years. Everyone has always been so friendly when I call and Sarah and Vassi have always been professional and knowable. Great representation for State Farm insurance!"
We responded:
"Kevin, so grateful for your family, decades of loyalty and for you sharing this! "
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Michael Carroll

April 29, 2025

5  out of  5
rating by Michael Carroll
"We have been clients of Paul Martin and his team for many years and are always left feeling well taken care of and believe he has our interests foremost in our interactions. Highly recommended!"
We responded:
"Yes we do Mike! We are so grateful for your family and for sharing this! "